Translation provided for information only; only the French version is legally binding. Read the French version
Contact & support
A question?
We'll get back to you.
Monday to Saturday, 9am–7pm. Same-day reply for any order in progress, within 24 working hours for everything else.
The quickest way
bonjour@hanae.paris
Or call us +33 7 81 90 24 15
A delivery in progress
Address to correct, slot to adjust, recipient unreachable. Write to us with your order number and we take over within the minute.
bonjour@hanae.paris →Complaint
Bouquet damaged on delivery? Write to us, ideally within 24 hours, with a photo and your order number: we look into every request.
See the conditions →Technical support
A bug, a sign-in that gets stuck, a blocked payment. Tell us your device model and app version: it saves us a back-and-forth.
bonjour@hanae.paris →Personal data
Access, rectification, erasure, portability, objection. Exercising your rights is free and requests are handled within 30 days.
Privacy →Contact details
- bonjour@hanae.paris
- Phone
- +33 7 81 90 24 15
- Publisher
- HanaéSole trader · SIREN 882 790 363
- Registered office
- 68 chemin de la Grande Roche74170 Saint-Gervais-les-Bains, France