How it works
From your order to the delivery photo.
Sending flowers from a distance often means wondering whether they arrived. With Hanaé, you follow the delivery and receive a photo of the hand-over. Here’s how an order works.
See the selection- Delivery time
- 1 hour by express, under 2 hours, or a 30-minute slot
- Hours
- 10am–11pm, 7 days a week
- Transport
- courier by bike or e-scooter
- Proof
- photo of the hand-over
1. You order
Choose a bouquet, enter the recipient’s address and phone number, your message (up to 400 characters), then the timing: express in 1 hour, “as soon as possible” in under 2 hours (€5.90, free from €100) or a 30-minute slot. The delivery date and time are shown before you pay.
2. The bouquet is made
The bouquet is arranged by hand with the flowers of the day, and your message is written on a card. Flowers may vary slightly from the photo, with equivalent value and style.
3. A courier delivers by bike or e-scooter
You follow the order on a tracking page. A few minutes after the courier sets off, their position appears until they arrive.
4. The hand-over is photographed
On delivery, the courier takes a photo of the bouquet. You receive it by email and it stays on the tracking page. You can then rate the delivery and leave the courier a tip.
What if the recipient is out?
If the recipient is out, the courier leaves the bouquet with the concierge or front desk if there is one, then tries to reach the recipient and you. If nobody can be reached, the order is considered delivered.
What if the bouquet arrives damaged?
Write to bonjour@hanae.paris or from the tracking page, ideally within 24 hours, with a photo. Every complaint is reviewed.
Our most ordered bouquets.
Parisienne
from €65.00
Soft pink and cream, the classic round bouquet that never misses.
€70.90 delivered in Paris (size S)
Odéon
from €65.00
Pure white and eucalyptus, understated and elegant.
€70.90 delivered in Paris (size S)
Bastille
from €65.00
Fuchsia and orange, unashamedly cheerful.
€70.90 delivered in Paris (size S)
Frequently asked questions.
- How do I know my bouquet has been delivered?
- The courier photographs the hand-over. You receive the photo by email, and it stays visible on the order tracking page.
- Can I follow the courier?
- Yes. The tracking page shows the progress of the order, then the courier’s position a few minutes after they set off.
- What happens if the recipient is out?
- If the recipient is out, the courier leaves the bouquet with the concierge or front desk if there is one, then tries to reach the recipient and you. If nobody can be reached, the order is considered delivered.